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Operational

Oct 06, 2017    0
The impact of a data breach sends shock waves throughout an entire company. Recent high-profile cybersecurity crises hitting organisations including Equifax,...
May 02, 2017    0
The notion of healthcare quality being measured only based on the level of medical care given to patients is on its way to a complete disappearance. From our position in the healthcare contact centre...
Sep 02, 2016    0
Several times throughout my career, people have queried of me, “How do you manage to get so much done?” I think there are a few factors, working in concert, that have enabled me to get...
Aug 08, 2016    1
To read Part 1 of this article, click here.Social Norms To Do Business ByReciprocity obligates businesspeople to make fair and balanced exchanges. If one company accepts a business risk,...
Jun 20, 2016    0
To read the first part of this interview, click here.O: With all of that in mind, what are the implications for the global business services model? Where do you sit on global business services (...
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