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Robotic Process Automation (RPA)

Live Wires #7: Giant shoulders

Posted: 07/15/2016 - 19:53

A lot of the talk of RPA today is about bright new names challenging the established order: plucky newcomers forcing their way past the giants of outsourcing and technology. But what do the giants themselves have to say about this? Tata Consultancy Services (TCS) is one such business, and it turns out they are not sitting around waiting for their business models to be hollowed out. Live Wires met Vijay Damle, VP and Head of Business Process Services, to get the TCS perspective.

Looking at outsourcing through a crystal ball

Posted: 06/21/2016 - 20:10

Throughout the last ten years of my career as part of Capgemini’s BPO unit I have seen digital innovation transform our personal lives exponentially in terms of smartphones, streaming services and access to real-time information updates. The natural consequence is that we now expect the same level of responsiveness, quality and dynamic interaction in our professional lives as we’ve become accustomed to outside of work. This has resulted in a plethora of changes in terms of what is expected from outsourced services

Make webinars, not war

Posted: 06/17/2016 - 01:41

Those of you who were unable to attend yesterday’s Outsource Talks webinar – and, sadly, there are well over 7 billion of ye poor unfortunates – missed possibly the best installment yet, with four of outsourcing’s finest coming together to discuss our writing competition, GBS, the value of education and networking, analytics – and, mostly, RPA and its transformative impact upon the global outsourcing space.

Look busy: the robots are coming

Posted: 06/07/2016 - 20:00

It seems like there isn’t a day which goes by at the moment without a new robotic invention in the news, with promises around how these inventions will not only revolutionise our lives, but threaten our jobs.

In the outsourcing sector robots are most definitely on the way, or in some cases, already here. And it is, therefore, vital that businesses operating in this sector seriously consider how some robotic processes can enhance their operations – there’s no doubt competitors are also considering the same issue.

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