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Global

Avery W. Katz: Dealing with the Incomplete Contract

Posted: 11/04/2017 - 03:14

Avery W. Katz, professor of law at Columbia Law School, tackles the conundrum of “incomplete” contracts. The challenge? How organizations can fashion a contract that is both economically flexible enough for a business relationship to move forward efficiently and legally secure enough to satisfy the parties’ legal departments.

Intelligent Automation Inspires New Plans For Onshoring

Posted: 11/04/2017 - 03:01

Offshoring and outsourcing don’t exist in a vacuum. These are processes that take advantage of and are influenced by technology, politics and the larger economy. Look at the last big round of offshoring at the start of the century. It didn’t just “happen” without any reason. Very specific changes facilitated this age of outsourcing.

IT Sourcing Needs a Cybersecurity Mandate If They Don’t ‘WannaCry’

Posted: 08/12/2017 - 06:05

An evil cyber force reared its ugly head (yet again) to launch an unprecedented ransomware pandemic in mid-May 2017. The severity of the cyberattack – 10,000 organizations and 200,000 individuals were impacted in over 150 countries causing billions in financial losses – was a staggering demonstration of the under-preparedness shown by enterprise IT security teams to tackle issues related to cybersecurity.

Why Process Management is Key to Innovation

Posted: 07/22/2017 - 04:22

Today’s outsourcers and shared services operations are expected to deliver not just cost savings, but also innovation, agility, quality and growth. At the same time the bar has been raised when it comes to expectations with customers having lower tolerance for mistakes, delays or poor service. In fact, Gartner rates customer experience at the top of CEOs’ priorities for 2017. It is the ability for organisations to respond and adapt quickly to both customer requests and changing market circumstances that can provide that key point of differentiation.

Herbert Simon: “Economic Man” and “Bounded Rationality”

Posted: 05/05/2017 - 19:57

Herbert Simon explored the intersection of philosophy, science, politics, economics and a range of other fields and called into question the traditional idea that “economic man” acts rationally. Simon, who was a long-time professor at Carnegie Mellon University, received the Nobel Prize in Economics in 1978. Simon’s diverse research ranged across the fields of cognitive psychology, cognitive science, computer science, economics, management, philosophy of science, sociology, and political science; he helped lay the foundation for behavioral economists around the world. He died in 2001.

Will apps or chatbots determine the supply chain's future?

Posted: 04/25/2017 - 00:58

Over in Silicon Valley, the latest battle for technological dominance is on. On the one hand, you have apps. Apps have been with us for nearly ten years, but 2016 marked the first year that mobile internet use overtook desktop internet use. This trend, which shows no sign of slowing down, puts apps on the front page of the internet — so to speak.

‘Long-termism’: as crucial in talent management as in wider business strategies

Posted: 04/07/2017 - 19:57

Commentators have long debated the extent to which ‘short-termism’ (the concentration on short-term objectives for immediate profits) in business impacts both individual organisations and the wider economy. According to recent research, however, companies deliver significantly improved results when leaders manage with long-term strategic goals in mind and resist pressure from investors to focus excessively on meeting short-term financial targets.

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