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Vivek Madan

About: 

Vivek Madan is a partner and Global Head of the B2B Services practice at OC&C Strategy Consultants. He works with clients to address fundamental strategy and change questions, leading the firm’s largest global projects in the outsourcing space.

 

 

From this author

Apr 01, 2016    0

Outsourcing providers consistently create and deliver quality services that are capable of beating in-house offers across the board - yet many organisations remain reluctant to use outsourcing to its full potential. This tends to be the common complaint from outsourcers. However, a recent survey by Illuma Research reveals that this reluctance is not as simple as it seems. Nearly six in ten (58%) IT directors surveyed said it had become increasingly difficult for outsourcers to deliver on a...