Global Business Services Roadmap Series 2016


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This event is non-commercial.
Providers may attend this event if they are sponsors.
Registrations are subject to review and may be cancelled if the participant does not meet certain criteria.
For information on sponsorships contact


This event provides an interactive environment to help you identify and achieve the biggest improvements on your roadmap towards best-in-class delivery within your support services.



Radisson Blu Scandinavia Hotel
Amager Boulevard 70, Copenhagen 2300
Copenhagen, Denmark 2300



Gathering the latest in thought leaders and forward thinking, we have created a well-rounded agenda to fit the global business environment.



Relax and network with luminaries and change-makers after the event.


Throughout this event, you will participate in peer discussions with companies who have closely aligned delivery models. Coupled with practical advice and meaningful case studies, we believe this will allow you to leave with real connections and tangible solutions.

DAY 1 FOCUS: Process and Business Transformation


Reykjavik, Stockholm Rooms












Roundtable Track 1

Copenhagen Room

Topic: Extending the scope of GBS beyond the traditional back office functions.

Niclas Sjöswärd, Chief Group Operations Officer, Gettinge Group


Roundtable Track 2

Helsinki Room

Topic: The Journey to Becoming a Service Provider

Gavin Whyte, Head of Finance Processing and Staff Functions CIO


Roundtable Track 1

Copenhagen Room

Topic: How to turn your Service Centre into a Centre of Excellence

Rob de Ridder, Head of Operations, Danske Bank

Roundtable Track 2

Topic: Practical advice when outsourcing from both a vendor and supplier perspective

 Martin Haakansson, Process Consultant, PostNord Denmark — Hans Hasselgren, Head of BPS Nordics, Cognizant 

DAY 2 FOCUS: The Future: What is Around the Corner

Welcome & Review

Bo Johansen 

Partner, CFO Advisory KPMG Denmark


Eleanor Winn 

Co-head of EMEA, SIG, Outsource

Review of Nordic Pulse

A deep dive into KPMG's annual survey of service provider and enterprise users across GBS and new technology deployment. Uptake of new operating models will be explored in detail through the research.

Joakim Abeleen, Director, KPMG Denmark

Fireside Chat: Perspective on Digital Labour

Uptake and transformative impact of new technologies like RPA and Cognitive Computing for back and middle office service delivery. The journey and benefits.

Jamie Liddell, Editor-in-chief, Outsource

Bent Dalager, Partner, KPMG Denmark

James Dening, VP Europe, Automation Anywhere

Roundtable Discussion

Service Provider Trends: Decision to outsource, link between outsource and insource, how to make it work with multiple providers.

Jorn Larsen, Senior Director, KMD

Frank Van der Kroon, Director of Contracts & Vendor Management, Ahold, Delhaize

Jamie Liddell, Editor-in-chief, Outsource Magazine


Reykjavik and Stockholm Rooms

Our Speakers

Join us to hear real-world experts share their knowledge and best-practices.

Barry Ward

Procurement Brand Manager, Global Services

Frank Olesen

Executive Vice President – Operations

Frank van der Kroon

Director Contract and Vendor Management Business Services
Ahold Delhaize

Gavin Whyte

Head of Group Finance Processing

James Dening

VP Europe
Automation Anywhere

Liv Brevik

Head of ACC Forum
Norsk Hydro

Niclas Sjöswärd

Chief Group Operations Officer
Getinge Group

Rob de Ridder

EVP Group Operations
Danske Bank

Svend Ottesen

VP Shared services
Vestas Wind Systems

Ton Nolet

Head of Business Services


ABOUT The EVENT Outsource and KPMG have combined to offer a series of events
across Europe covering the road to optimal Global Business Services (GBS) delivery.

This series, which kicked off in 2015, has been a resounding success. Our goal is to give companies the tools they need to succeed with their own GBS roadmap. In an increasingly complex world,companies that take a holistic view across their internal support functions will yield the greatest return.

KPMG and Outsource have come together to disrupt existing offerings, and better serve one of the largest communities in the support services space. Our joint vision is to grow a community whose members help one another along their independent journeys towards Global Business Services whilst working in tandem to identify the next step on the roadmap. Many promise it. We are delivering it.


Our Sponsors

We thank our sponsors for making this event possible.



A special hotel rate is available
for a limited time at the Radisson Blu Scandinavia Hotel, Copenhagen.

Click here to book online

Radisson Blu Scandinavia Hotel

Amager Boulevard 70

Copenhagen 2300


Phone: +45 3396 5000

get directıons